Support

Need help right now or prefer to send a quick message? Jambo Casino keeps support simple and human. Our live chat connects you with a trained team member in seconds for account questions, bonus clarifications, or game guidance. Prefer email? Drop us a line at support@neptuneplay.com and we’ll investigate with full context and follow-up. If you need to speak by phone, regional phone support is available for selected countries — check your account or our help pages for local numbers and availability.

Response times you can count on

We know speed matters. Live chat typically connects within minutes, so you get answers and keep playing. Email requests are handled with care — expect a first reply within 12–24 hours, often sooner for straightforward queries. Phone calls are routed quickly and usually answered within a short hold time. For complex investigations (transaction verifications, security checks), we’ll keep you updated and aim to resolve issues within 48–72 hours whenever possible.

24/7 availability — help is always within reach

Support at Jambo Casino is available around the clock, every day of the year. Whether it’s a late-night deposit question in AUD or an early-morning payout request in EUR, our team is on hand to assist. That means no long waits for business hours and real continuity when you need answers across time zones.

Quick answers in our Help Center and FAQs

If you want to solve things fast on your own, our Help Center gathers the most common topics — account setup, verification, deposits and withdrawals, bonus rules, and game mechanics. It’s organised so you can scan and find solutions without leaving the game. For example, if you’re wondering how free spins apply or where wagering requirements are explained, head to our FAQs for clear, concise steps. You can also visit our full Jambo Casino review for a broader rundown of policies and promotions.

Support for payments, currencies and bonus issues

We handle questions across a wide range of payment methods — from Visa and MasterCard to e-wallets like PayPal, Skrill, and Neteller, plus local options such as Interac and Trustly. Jambo supports multiple currencies including AUD, CAD, EUR, GBP, SEK and USD, and our agents are familiar with the specifics of deposits, withdrawals, limits and verification documents. If a welcome offer or free spins need clarification (for example, the Up to €200 + 100 Free Spins package and its 35x wagering terms), the team will walk you through eligibility, split spins, and how to claim rewards.

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Knowledgeable, friendly support that follows through

Our staff are trained on account security, transaction checks, bonus rules, and gameplay mechanics. That means clear answers and practical next steps, not scripted replies. If an issue requires escalation, you’ll get progress updates and a realistic timeline. We also treat privacy and safety seriously — your documents and account details are handled securely and only used to resolve your case.

Comfortable, personal help every time

Reaching out should feel easy. Tell us what happened, include relevant screenshots or reference numbers when available, and we’ll take it from there. Whether it’s a question about a bet, a pending withdrawal, or how a bonus spins out across deposits, Jambo Casino’s support is ready to respond with speed, clarity, and respect — so you can get back to playing with confidence.